Casumo opened its doors in 2012 and still belongs to the new kids on the block. It’s one of the online casino brands that challenged the status quo by combining modern design elements with a huge games selection (more than 1000 online slots) and a new player bonus with fair wagering requirements.
Since 2013, Casumo has regularly been among the winners at the eGaming review Awards show:
- 2013 EGR Awards: Rising Star
- 2014 EGR Awards: Innovation in Casino
- 2015 EGR Awards: Innovation in Casino
- 2015 EGR Awards: Mobile Casino Product of the Year
- 2017 EGR Awards: Affiliate Program
- 2017 EGR Awards: Mobile Operator
- 2018 EGR Awards: Mobile Operator
- 2019 IGA Awards: Online Casino Operator
Casumo started with an official gambling license issued by Malta’s Gaming Authority but and received their British permit in 2015. This year, Casumo also successfully applied for a license for the Danish market, which is valid for the next five years.
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What it’s like to be a customer at Casumo
Casumo cares about its players and is all about customer service. There are several payment methods available for deposits and withdrawals, including but not limited Visa, Mastercard, Skrill, Neteller, Paysafecard, and Pay by Phone. On top, Casumo processes every withdrawal request within 23 hours and, depending on your chosen payment method, will send the money to your account the same day.
The customer service team at Casumo is available 24/7 and, of course, available in English. Active players can contact the team at Casumo via live chat, and if you are pre-registration, you can get in touch via email.
But even if things are a bit more complicated, Casumo doesn’t turn a blind eye. Should you ever feel that your gambling habits negatively impact your finances or personal relationships, Casumo is here to help. At Casumo Cares, you can do self-assessment tests to find out whether you are at risk of developing a gambling addiction and Casumo’s Play Okay is an in-product feature that keeps you safe by letting you set limits to your online gambling.
For more information on this important topic, please head over to our responsible gambling guide, where you will find contact details to national gambling helplines.